Devoted to exceptional client experiences
Our proprietary LARi Reports bring the client journey to life, enabling financial services marketers, strategists, product owners and CX/UX professionals to assess not only their digital experience, but that of the industry as a whole.
With an exclusive focus on financial services in Canada, no other firm brings the same level of focused expertise and dedication.
Your success is our priority
Proprietary benchmarking reports
Our guiding principles:
Be client-obsessed, as that obsession will drive business growth
Be focused: 100% Canadian. 100% financial services. 100% client and digital experience.
Be honest, and faithfully deliver the voice of the client
Be fair, in pricing and in practice
Our signature LARi Reports offer proprietary research and benchmarking for the most meaningful digital micro-journeys for financial services clients. Our first report focuses on digitally opening a bank account. Meantime, we’re getting the conversation started through LARi’s Lessons – our blog covering FinTech trends and financial services insights.